Privacy Policy

Last Updated: September 29, 2026

The Artesão respects your privacy and is committed to protecting the personal information you provide when visiting our website, making a purchase, or communicating with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

Information We Collect
When you visit our website, place an order, contact us, or otherwise interact with The Artesão, we may collect information you voluntarily provide, including:

• Name
• Billing and shipping address
• Email address
• Phone number
• Order and purchase information
• Information submitted through contact forms or customer service communications

When you make a purchase, payment information is processed through our secure payment provider. The Artesão does not directly store complete credit or debit card information.

Our website may also automatically collect limited technical information, such as your IP address, browser type, device information, pages visited, and interactions with the website. This information may be collected through cookies and similar technologies to help our website function properly and improve the shopping experience.

How We Use Your Information

We use personal information collected through our website to:

• Process and fulfill orders
• Process payments and refunds
• Provide shipping and delivery updates
• Communicate with you regarding your purchases
• Respond to questions or customer service requests
• Maintain and improve our website and services
• Prevent fraudulent or unauthorized transactions
• Maintain business and transaction records
• Comply with applicable legal and regulatory requirements

If you choose to subscribe to emails or promotional communications from The Artesão, we may also use your contact information to send you news, product announcements, promotions, or other information you have requested. You may unsubscribe from marketing emails at any time using the unsubscribe link included in those communications.

We Do Not Sell Your Personal Information

The Artesão does not sell or rent your personal information.

We also do not provide your personal information to unrelated third parties for their own advertising or marketing purposes.
Information may be provided to trusted service providers only when reasonably necessary to operate our business and provide services to you. For example, information may be processed by companies that provide website hosting, payment processing, order fulfillment, shipping, email communications, fraud prevention, analytics, or other services necessary to operate our online store.
These providers receive only the information reasonably necessary to perform their services and process information on our behalf or as otherwise permitted by law.

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect the rights, property, security, or safety of The Artesão, our customers, or others.
Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, maintain shopping carts, understand website usage, and improve the customer experience.
Some cookies may be provided by third-party services used to operate the website, process transactions, provide analytics, or support other website functionality.

Depending on your location and applicable law, you may have options for managing certain cookies through your browser or through privacy and cookie controls provided on our website.

Payment Security

Payments made through our website are processed through secure third-party payment processing services. Payment processors may collect and process payment information according to their own privacy policies and security practices.

The Artesão does not directly store your complete credit or debit card number.

Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

Your Privacy Choices

Depending on where you live, applicable privacy laws may provide certain rights regarding your personal information, which may include the right to request access to, correction of, or deletion of certain personal information.
You may contact The Artesão if you have questions about the information we maintain about you or would like to submit a privacy-related request.

We may need to verify your identity before completing certain requests.

Children's Privacy

The Artesão website and online store are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services to provide certain features. The Artesão is not responsible for the privacy practices, security, or content of websites or services operated by third parties.

We encourage you to review the privacy policies of any third-party websites or services you choose to use.

Changes to This Privacy Policy

The Artesão may update this Privacy Policy periodically to reflect changes to our business practices, website functionality, or applicable legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page and the "Last Updated" date will be revised.

If you have questions about this Privacy Policy, your personal information, or The Artesão's privacy practices, please contact us using at collabs@theartesao.com.

The Artesão